Frequently Asked Questions
Returns with Care
Effective July 30, 2026
At Le' Rena & The Label, we thoughtfully curate every piece with the hope that you'll love it as much as we do. If something isn't quite right, we're here to help make the process as simple as possible.
Please inspect your order upon arrival. If you receive an item that is damaged or defective, please contact us within 72 hours of delivery so we can make it right.
Returns
We gladly accept returns on eligible items for store credit or exchange.
To qualify, items must:
- Be postmarked within 30 days of the delivery date
- Be unworn, unwashed, and in original condition
- Have all original tags attached
- Be free of makeup, deodorant, perfume, smoke, pet hair, stains, or other signs of wear
Once your return is received and inspected, your store credit or exchange will be processed.
Store Credit
Eligible returns will receive store credit sent to the email address used when placing your order.
Please allow 5–10 business days for processing after your return has been received.
Exchanges
Need a different size? We'll happily exchange eligible items at no additional charge, subject to availability.
If your requested size is no longer available, you'll automatically receive store credit for the purchase amount.
Final Sale Items
The following items are considered Final Sale and cannot be returned or exchanged:
- Sale or clearance merchandise
- Jewelry
- Sunglasses
- Bodysuits
- Intimates and bralettes
- Hair accessories
- Hats
- Beauty or personal care products
- Gift cards
- Any item marked Final Sale
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was received.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as Le' Rena & The Label cannot be responsible for lost return packages.
Footwear
Shoes must be returned in their original shoe box, placed inside a separate shipping box. Please do not attach shipping labels directly to the shoe box.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery at hello@lerenaandthelabel.com with your order number and photos of the item so we can assist you promptly.
Return Processing
Please allow 5–10 business days after your return is delivered for processing.
Once complete, you'll receive an email confirming your exchange or store credit.
Return Policy
Le' Rena & The Label reserves the right to refuse returns that do not meet the requirements outlined above.
This Return & Exchange Policy supersedes all previous versions and may be updated at any time without prior notice.